Service Plan

Full parts and labour cover

The Evinox Services Annual Service Plan will cover your existing boiler once we have either commissioned from new or carried out our full service inspection. The Plan covers all Evinox equipment, parts and associated labour costs in accordance with Evinox warranty conditions

Good reasons for taking out an Annual Service Plan 

• Includes: all Evinox equipment as covered in Summary of Conditions
• Full yearly service, not just a safety inspection
• Simple application form
• Check of inhibitor level at service
• Variable payment methods
• Normally no repair bills to pay
• Customer Service Helpline during normal working hours (Mon – Fri 8.30am – 5pm)
• Includes up to 1 litre of Bionibal inhibitor and automatic air vent per year

Summary of Conditions

1. This Service Plan is available for domestic and commercial use of new domestic heating equipment only and subject to maximum boiler ratings: Gas/LPG boilers 50Kw. The Plan is not transferable to a third party without written consent from Evinox Services Ltd.
2. Central heating boilers are accepted under the Plan provided they are serviced annually in accordance with our recommendations. This service is included in the premium.
3. On acceptance of your application we will forward your policy schedule and a copy of the full terms and conditions.
4. It is your responsibility to contact us to arrange the service within 4 weeks of the 12 month cycle as per our warranty conditions.
5. The system water must be kept treated at all times with our inhibitor, as per our warranty conditions. This ensures long life and reliability of components.
6. All Evinox warranty conditions apply to validate this Plan.
7. Please note that Evinox boilers will sometimes not work due to the in-built boiler protection system which prevents the boiler firing if there is a fault on the system such as low gas pressure, low system pressure, or poor circulation. Any callouts to these or other related non-boiler faults will be chargeable at the current callout rate in place.
8. Cancellation: Once you have entered into this contract with us you will be bound for a full 12 month period and will have to pay the annual charge even if you move or sell the property. To cancel the policy we require 1 month’s notice prior to the annual renewal date if payment is made by Standing Order. If no cancellation is received, you will automatically be entered into a new 12 month agreement.
9. We reserve the right to refuse cover if you have no or poor service history or previous corrosion problems.
10. We reserve the right to decline acceptance onto the Service Plan.
11. If you have no service history with us, before being considered for the Service Plan your boiler will need to be serviced by us to ensure it is suitable for our plan.

Summary of Cover

1. 1. All boiler components as supplied by Evinox and fitted within the boiler casing, Evinox room controls and Evinox hot water tanks.

This Plan covers normal working hour labour charges associated with repairs to the above.
 

What is not covered by your Plan

a. Replenishment of more than 1 litre of inhibitor.
b. Accidental damage, theft, malicious damage or damage caused by fire or explosion.
c. Repairs caused by floods, lightning storms, frost or other bad weather conditions.
d. Costs if no fault is found with our equipment.
e. Descaling and cleansing of system.
f. Labour charges for work outside normal working hours.
g. The cost of replacing any item or accessory that is intended to be replaceable. These include fuses, batteries, filters, electrodes and ionisation probes.
h. Modifications or servicing which is not in line with the manufacturer’s instructions.
i. Turning on or lighting up the equipment and adjusting the switches and controls, except following a repair covered by the Plan.
j. Any part not shown in ‘Summary of Cover’.
k. Clearing airlocks and partially or fully blocked pipes, balancing and venting radiators, or work caused by equipment which is not installed correctly.
l. Costs arising from not following the manufacturer’s instructions.
m. Repairs arising from any problem with the supply of electricity, gas, oil or water including contamination or dirt in the fuel lines.
n. Loss or damage caused by your equipment not working.
o. Cosmetic damage such as damage to paintwork or dents or scratches on the equipment.
p. Costs arising from difficulties in getting to the equipment. This includes pipework under floor boards or pipework contained in the fabric of the building or removal of fixings.
q. Any water pressure adjustments on sealed systems, except those connected with a repair which is covered by the Plan.
r. Replacement cost of heating pumps other than integral boiler pumps.
s. Any damage by scale, hard water areas or corrosion.
t. Multi boiler and multi zone controllers.
u. Parking charges.
v. If you owe any money for a callout not covered by the Plan, we reserve the right to cancel the plan if the account is not settled within 10 days.
w. If your home is within the Congestion Zone you will be required to pay the Congestion Charge and any related parking costs for each visit we make.